You can return items for a full refund within 30 days of delivery. Simply reach out to us here to start the process. Please note, we do not cover shipping costs for returns unless the item is incorrect or damaged upon arrival.

Yes, we can assist with an exchange if you are unhappy with the animal you received. Please get in touch with us here to proceed with the exchange. Please note, any extra shipping expenses for exchanges are not included.

We aim to ship all orders within 1-2 business days!

You can choose to only order from our add-ons however in order to have it packaged in our custom box the order must be over $20.

All of our Fluffy Friends are about 7 inches tall and 5 inches wide (from arm to arm).

• Orders shipped with USPS Ground Advantage are typically delivered in 2-5 business days.
• Orders shipped with USPS Priority Mail are typically delivered within 1-3 business days.
• You will choose your shipping method on the checkout page.
• Please note that in addition to the delivery times above, we have a processing time of 1-2 business days.